Refund Policy
Refund Policy
Last Updated: March 2026
30-Day Return Policy
We want you to be completely satisfied with your purchase. If you're not happy with your order, we accept returns within 30 days of delivery.
Return Conditions
- Items must be unused and in original packaging
- All original components must be included
- Proof of purchase required
Non-Returnable Items
- Items damaged due to misuse
- Items without original packaging
- Gift cards
- Downloadable products
How to Return
- Contact us at bufantaolue@163.com with your order number
- We'll provide a return authorization and instructions
- Ship the item back to us (customer pays return shipping)
- Once received, we'll inspect and process your refund
Refunds
- Refunds are processed to the original payment method
- Processing time: 5-7 business days after we receive the return
- Original shipping costs are non-refundable
Damaged or Defective Items
If your item arrives damaged or defective:
- Contact us within 7 days of delivery
- Include photos of the damage
- We'll send a replacement at no cost or issue a full refund
Exchanges
We currently do not offer direct exchanges. Please return the unwanted item and place a new order for the desired item.
Questions?
Contact us at bufantaolue@163.com for any refund-related questions.