Frequently Asked Questions

Ordering & Shipping

How long does shipping take?

United States: 5-7 business days
Canada: 7-10 business days
Europe: 10-15 business days
Other International: 15-25 business days

Do you offer free shipping?

Yes! We offer free shipping on all orders over $35. For orders under $35, standard shipping is $4.99.

How can I track my order?

Once your order ships, you'll receive an email with a tracking number. You can use this number to track your package on our website or the carrier's site.

Product Questions

What's included in a macrame kit?

Each kit includes everything you need to complete your project:

• Pre-cut premium polyester cord
• Wooden beads and hardware (if applicable)
• Key rings, dowels, or other mounting hardware
• Step-by-step photo tutorial
• Link to video instructions

Are your kits suitable for beginners?

Absolutely! Our kits are specifically designed for beginners with no prior experience. Each kit includes detailed instructions, and we organize projects by difficulty level so you can start with easier projects and work your way up.

What age are your kits appropriate for?

Our kits are suitable for ages 8 and up with adult supervision. They're great for family crafting time, classroom activities, or solo relaxation.

Crafting Help

How long does it take to complete a project?

• Keychains: 10-15 minutes
• Coasters/Bookmarks: 20-30 minutes
• Plant Hangers: 30-45 minutes
• Wall Hangings: 2-4 hours (depending on size)

What if I make a mistake?

Don't worry! Macrame is very forgiving. You can simply untie the knot and redo it. There's no wasted material, and mistakes are part of the learning process.

What cord do you use?

We use premium 3mm polyester cord in all our kits. It's soft, durable, holds knots beautifully, and comes in 43 vibrant colors.

Returns & Support

What is your return policy?

We accept returns within 30 days of delivery for unused items in original packaging. If your kit arrives damaged or incomplete, please contact us immediately for a replacement.

How can I contact you?

Email us at bufantaolue@163.com - We typically respond within 24 hours during business days.

Still have questions? Contact us and we'll be happy to help!